Visit Yamba Accommodation - Terms and Conditions
Thank you for choosing to book your Holiday Accommodation through Yamba Iluka Real Estate. We hope you have a lovely holiday and that your time in the beautiful Clarence Valley will be highly enjoyable.
Electronic Funds Transfer to
Commonwealth Bank of Australia
Account Name – Frutal Holdings Pty Ltd
Account BSB – 062-688
Account Number – 10043448
Reference – you must put your surname and the property name as reference otherwise we will not be able to track your payment, and you could lose your booking.
Visa or Mastercard, however if you pay by this method, a credit card handling fee of 2% of the amount paid will be charged on top, and Payment Card Industry Data Security Standards (PCI DSS) require you to provide us with a photocopy of your credit card and drivers licence for security reasons.
Cheque or money order sent to, Yamba Iluka Real Estate PO Box 150, YAMBA NSW 2464
Cash payments can be accepted, over the counter at the Yamba Iluka Real Estate office, however payments must still be made by due dates indicated, and prior to occupancy.
Occupation of premises is allowed after 2 p.m., but should you arrive earlier and accommodation is cleaned and ready, you are welcome to occupy same. If arrival date has been delayed please advise. Due to the high demand for bookings in our area, re-bookings must be made prior to departure, with a $200 deposit put in place. Holiday properties must be vacated and keys returned to the office by 10.00am sharp on the day of departure to allow cleaning to proceed for the incoming tenant. Failure to vacate at the required time will incur a penalty equivalent to one nights accommodation.
All other holiday bookings require a 50% deposit to be paid on booking, with payment in full to be made the week prior to your arrival date. Paperwork must be presented when collecting keys. Receipts issued for payment of booking and rental fees by cheque are issued subject to clearance. PLEASE NOTE We accept cheque, cash, credit cards or EFTPOS to pay your account.
PLEASE NOTE LINEN IS NOT PROVIDED in our properties, excepting Allawah, Angourie Break, Bay-View Apartment, Beach Pad, Beachwood, Bella Vista, Belvedere 2, Bluefish, Cashel, Craigmore 18, Lighthouse 2, Lonerock, Loyola Riverview, Pacific Gem, Phoenix Tce 3, Suncrest 2 & 4, Watermark 4 & 5 & Funky Shack in Iluka (Bed linen only). Holiday properties are equipped with blankets/doonas and pillows, however please remember to bring your own personal linen including sheets, pillowcases, towels, tea towels, bathmats etc. We also suggest extra thirsty towels for your beach and picnic days. Other items you should bring with you are soaps, dishwashing liquid, toilet paper etc. LINEN HIRE is available through the Washing Well (02) 6646 1571.
Christmas / Summer Holiday bookings:
If you cancel your accommodation not less than 4 months prior to your arrival date, your booking deposit will be refunded less $110 cancellation fee & $45 booking fee. If cancelled within 2 months of your arrival date and we are able to re-let the property for the full term of your booking your deposit will be refunded less $110 cancellation fee & $45 booking fee. If we are unable to re-let the property full tariff must be paid.
For all other bookings, booking deposits will be refunded less $110.00 cancellation fee & $45 booking fee, if cancelled not less than two (2) months prior to date of intending occupancy. If cancelled less than two (2) months prior, full tariff must be paid unless re-let by us, for the full term of your booking.
If you shorten your stay, the unused portion of your rental is not refundable.
No provision can or will be made for relocation other than on the basis that the full rental for dates booked is paid and full rental on a new premises is paid prior to occupancy. Tenants must accept premises "AS BOOKED" and cannot be relocated. When booking your accommodation, our staff has taken great care to describe your holiday accommodation to you as accurately as possible. However Yamba Iluka Real Estate cannot accept responsibility for incorrect descriptions, errors or omissions.
IF KEYS ARE LOST OR BROKEN, all locks must be changed at the cost of the Holiday Tenant!
Correspondence and Telephone Messages can be sent to our office PROVIDING THEY ARE COLLECTED BY TENANTS! There is a charge per sheet on Fax messages received.
Pets are not permitted on the premises EXCEPT 60 Yamba Street, Beachside Break, Lighthouse 2, Bimbajong, Cayman Cove, Sunsets at Yamba, and Bauers Beachshack which are pet friendly properties. Please ensure you advise the staff of your requirements when making a booking to avoid disappointment.
Please note all bookings will incur a $45.00 booking fee per property. Any bookings cancelled will not receive a booking fee refund.
Yamba Iluka Real Estate is proud of the cleanliness of our holiday properties. Our housekeeping staff have prepared your property to a very high standard. We ask in turn that you show consideration by being neat and tidy and placing wrapped garbage in the appropriate bins provided. Garbage bins are collected Sunday nights in the Yamba CBD area and Monday nights in the suburban areas. Please put your bin kerbside with the handle facing the property. Only rubbish placed inside the bins will be collected, if you do not place the correct items in the recycling bins, it will not be collected and you will be liable for rubbish removal costs.
A security deposit of $1000.00 or $500.00 is applicable on all lettings. This is payable by credit card, cheque or cash. For credit card payments a form is to be filled in and returned to our office prior to your taking occupancy. Cheques are kept in our safe until the property is vacated and checked, and then they are sent back to the tenant within seven (7) days. Cash deposits are receipted into our trust account and are held until the property is vacated and checked. A cheque for your security deposit will be forwarded to you within seven (7) days. Please note that no money will be deducted from your deposit unless we need to make a claim against your security deposit of up to $1000.00, which may include but is not limited to the following excess cleaning fees, damage or breakages at the property, excess garbage removal, late check out, telephone calls (if applicable).
No responsibility is accepted by either the agent or the landlord for tenants personal property left on the premises. We recommend that you lock doors and windows securely when leaving the property to prevent any problems.
We appreciate that whilst on holidays everyone likes to party, however we must stress that excess noise or behaviour that is threatening to neighbours will not be tolerated. We ask that children in your group refrain from playing in hallways or driveways which could be dangerous for them. The tenant agrees not to cause or permit a nuisance; The tenant agrees not to interfere, or cause or permit interference, with the reasonable peace, comfort or privacy of neighbours.
There is a $30 administration fee for Yamba Iluka Real Estate to collect items that have been left behind at properties. It is also the guests responsibility to organise postage or a courier to receive their belongings back at their own cost.
Tenants already in occupancy requiring a key from a representative from this office after hours will be charged a call out fee of $75.00.
All breakages and damages are the responsibility of the tenant and must be paid for or replaced.
In the event of the property being offered for sale, the tenant agrees to allow the owner or his agent to inspect the property with prospective purchasers during reasonable hours by appointment. The booking is made in good faith by the agent, however we cannot be held responsible for actions taken by the owner of the property, i.e. sale of property, increase of tariff, alteration of the property or withdrawal of property from letting. Every endeavour to find alternative accommodation shall be made by this office.
Tariffs indicated on this website are subject to change.
This office will not be held responsible for any noise from construction work that is occurring close to units. This office is not informed when construction is happening.
Special conditions apply for cancellations.
The number of occupants must not exceed the number stated in the description. Properties are only equipped to accommodate the number of persons to beds provided. Overloading will render the tenant liable to cancellation of the booking immediately, no monies will be refunded. No mattresses, tents or caravans, or more cars than the property accommodates are allowed.
Christmas / Summer Holiday Bookings a holding deposit of $200 is required upon booking. The balance of 50% deposit must be paid by 31st May. Balance of tariff is to be paid by 30th November.
Guests accept the conditions that all of our properties are not "party venues" and these activities are strictly prohibited under the terms and conditions of the booking agreement for the holiday properties. Guests agree that the house is not being booked for, nor will they engage in parties or events of any kind at the property
PLEASE NOTE: THIS BOOKING IS ISSUED AND ACCEPTED BY THE PERSON NAMED IN YOUR REQUEST & IS SUBJECT TO THE TERMS AND CONDITIONS CONTAINED HEREINAFTER. ANY DEPARTURE FROM THESE CONDITIONS PERMITS THE OWNER OR AGENT TO REFUSE THE KEY, AMEND THE RENT OR IMMEDIATELY TERMINATE THE TENANCY.